Walk-in || Customer Support Executive- Voice @ Wipro

Job Description

1. Eligibility Criteria: Graduates and undergraduates can apply, but candidates with degrees MBA, BTech, BCA, Bsc IT & CS, BE, MTech, MCA, CA OR ANY IT Field are not eligible.

2. Roles and Responsibilities:

• Work on the various front offices client tools as required for the specific queues and provide customer service through Calls
• Understand customer queries received through calls and act accordingly.
• Maintain a healthy and clean work environment & adhere to company policies and procedure.
• Continuous up gradation of process knowledge as required

3. Skill Requirements:

• Excellent communication skills.
• Comprehension : - Ability to clearly understand the problem statement
• Composition : - Ability to compose a grammatically correct, concise and accurate.
• Voice & Accent : - Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer.
• Strong customer service focus : -Ability to empathize with the customer - Prioritizing customer needs

4. Shift- WFO, 5 days working and any 2 Rotational week offs, preference for immediate joiners

5. CTC- HSC/Grad + Fresher - 2.8 LPA, Experienced - 3.5 LPA

6. Mode of Interview- F2F, Timing- 2:00 PM

7. Rounds of Interview- HR, SVAR (B2 Proficiency, Score- 65+), OPS Round

8. Cab Facility- 1 Way

Cab Boundary:

Antop Hill

Parel (E)

Matunga (E)

GTB Nagar

Wadala (W)

Chembur

Trombay

Santacruz (E)

Vileparle (E)

Andheri (E)

Jogeshwari (E)

Goregaon (E)

Mira Road (E)

Kurla (E)

Kurla (W)

Ulhasnagar (W)

Ulhasnagar (E)

Vitthalwadi (E)

Ambernath (E)

Ambernath (W)

Badlapur (E)

Badlapur (W)

Mulund (E)

Mulund (W)

Bhandup (E)

Bhandup (W)

Kanjurmarg (E) & (W)

Powai

Vikhroli (E)

Vikhroli (W)

Vidyavihar East / West

Ghatkopar (E)

Ghatkopar (W)

Thane (E)

Thane (W)

Kalwa

Mumbra

Dombivali (W)

Dombivali (E)

Thakurli (E)

Kalyan (E)

Kalyan (W)

Kharghar

Kamothe

Kalamboli

Old Panvel

New Panvel

Vashi

Koparkhairane

Ghansoli

Rabale

Airoli

Sanpada

Jui Nagar

Nerul

Sea Woods

Belapur

Turbhe

Ulwe

Dahisar East

Kandivali East

Borivali East

Malad East

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