Lead Software Engineer
- Midland Credit
- 6 - 11 years
- Noida, Gurugram
- 5 days ago
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Job Description
Role & responsibilities
- Design, develop, and customize Pega Customer Service applications, including:
- Customer Service Interaction Portal
- Interaction Flows and Customer Composite
- Service Cases and Case Life Cycles
- Configure Interaction Drivers, Intent Tasks, and Microjourneys within the Pega CS framework
- Implement and enhance omnichannel customer service capabilities, including:
- Web Messaging
- Chat and Email Bots
- SelfService experiences
- Integrate CTI platforms (Avaya, Cisco, Genesys, Amazon Connect), including:
- Screenpop functionality
- Call control features
- Design and implement:
- Data models and data pages
- REST / SOAP API integrations
- UI rules and reusable components
- Ensure Pega guardrail compliance, performance optimization, and issue resolution across environments
- Collaborate with business stakeholders, QA teams, and architects to deliver highquality customer service solutions
Preferred candidate profile
- 6 - 12 years of experience in Pega PRPC development
- Mandatory: Strong handson experience with Pega Customer Service (Pega CS) framework
- Solid expertise in:
- Case Management
- UI rules
- Integrations and data pages
- Decision rules and OOTB Pega CS components
- Experience working with Pega 8.x / Pega Infinity
- Handson experience in Agile / Scrum development environments
Certifications (Mandatory / Preferred)
- Mandatory:
- Pega Certified System Architect (CSA)
- Pega Certified Senior System Architect (CSSA)
- Preferred:
- Pega Customer Service Specialist
- Certified Lead System Architect (CLSA) good to have
Preferred / GoodtoHave Skills
- Experience with Digital Messaging, Chatbots, Voice AI, or NLPdriven customer service solutions
- Exposure to CTI adapters, Pega Knowledge Management, or Customer Data Model (CDM)
- Experience in highvolume customer service environments (BFSI, Insurance, Telecom, Utilities)
Perks and Benefits
- Transportation Services: Convenient and reliable commute options to ensure a hassle-free journey to and from work.
- Meal Facilities: Nutritious and delicious meals provided to keep you energized throughout the day.
- Career Growth Opportunities: Clear pathways for professional development and advancement within the organization.
- Captive Unit Advantage: Work in a stable, secure environment with long-term projects and consistent workflow.
- Continuous Learning: Access to training programs, workshops, and resources to support your personal and professional growth.
Interested Candidates, please share your CV or refer someone you know at sh*****a@mc**g.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: IT Infrastructure Services - OtherEmployement Type: Full timeContact Details:
Company: Midland CreditLocation(s): Noida, Gurugram
Keyskills: Pega Customer Service Pega Infinity Pega CS Pega Customer Service Framework Service Case Management Customer Service Interaction Portal Customer Composite Interaction Flows Pega Interaction Portal Intent Tasks Microjourneys
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