Customer Process Associate - Voice
- Wipro
- 0 - 1 years
- Kolkata
- 4 days ago
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Job Description
Roles & Responsibilities:
Customer relationship administration
Meeting Customer's expectations / targets / metrics / Key Performance Indicators
Usage of the Customer's tools / Follow up of the Customer's processes & procedures
Management of all incoming requests.
Management of the backlog
Addressing all written / verbal requests and complaints received from the Customer
Process improvements proposals / implementation
Manages Customer relationship through providing daily operational support
Keeps Customer informed of progress at all stages.
Skill Required:
Computer (internet, MS Office package)
Good command of English (both written & spoken)
Customer relations management
Very good verbal communication skills
Rigorous and accurate working style
Job Location: Kolkata
Shift: US Shift (rotational night shift)
Mode of work: WFO / 5 days
Perks: Cab facility / night shift allowance.
Please note: PWD, LGBTQ representatives, Women returning to work are also eligible to apply for this job and we are happy to accept your resume.
Interested candidates can share their resume on ra********a@wi**o.com and wait for the HR Screening call.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: WiproLocation(s): Kolkata
Keyskills: Customer Experience English Verbal And Written Voice Support Customer Engagement
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