Develop and deliver high-quality training programs to employees.
Conduct needs assessments to identify training requirements.
Design and implement effective learning strategies.
Evaluate the effectiveness of training programs.
Collaborate with subject matter experts to create engaging content.
Provide coaching and mentoring to junior trainers.
Job Requirements
Strong knowledge of adult learning principles and instructional design models.
Excellent communication, presentation, and interpersonal skills.
Ability to work independently and as part of a team.
Strong analytical and problem-solving skills.
Experience with e-learning platforms and authoring tools.
Ability to adapt to changing priorities and deadlines.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Customer Retention - Non VoiceEmployement Type: Full time