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Cognizant hiring freshers - Ahmedabad (Work from Office)

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 Posted 46 days ago — confirm the vacancy is still active.

 Cognizant hiring freshers - Ahmedabad (Work from Office)

Job Description

Shift: Day shift (Mon to Fri)

Location: GIFT City, District Gandhinagar , Ahmedabad


Role Objective

  • Evaluating pre-recorded audio calls and transcripts for the Ads for Quality and Compliance parameters outlined. Based on the guidelines provided, identify and evaluate potential frauds or any possibility of customers' sensitive information being collected or misused by the advertisers (relating to call quality, scam etc.)

Role responsibilities

  • Obtain consumer / provider information by listening to telephone calls/ text & messages
  • Determine eligibility by comparing consumer / provider information to requirements
  • Based on the pre-recorded calls, Identify Scam/Phishing and customers sensitive information
  • Meet the required target and quality metrics
  • Work effectively with other teams

Skills/Qualifications

  • [IMPORTANT] Comprehensive and analytical skills
  • [IMPORTANT] Good knowledge of websites, and how to navigate to obtain desired information
  • [IMPORTANT] Excellent Communication Skills (both written & oral)
  • [IMPORTANT] Decision making skills
  • Strong Logical/ Analytical skills (cognitive ability)
  • Multi tasking ability
  • Excellent time management skills, most workload involves fluctuation
  • Extremely proactive and organized with a track record of success in a team environment
  • Basic knowledge of excel sheets

Preferred Attributes

  • Possesses basic knowledge on the US culture
  • Relevant experience from customer service is an added advantage

Job Classification

Industry: BPM / BPO
Functional Area / Department: Other
Role Category: Other
Role: Other
Employement Type: Freshers

Contact Details:

Company: Cognizant
Location(s): Ahmedabad

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Keyskills:   Non Voice Process International Non Voice Semi Voice Chat Chat Support Non Voice Bpo Non Voice International Chat Process Email Process Chat Process

 Fraud Alert to job seekers!

₹ Not Disclosed

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