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HR Service Delivery New Associate @ Accenture

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 Posted 48 days ago — confirm the vacancy is still active.

 HR Service Delivery New Associate

Job Description

About The Role 
Skill required: Compensation Benefits - Compensation Administration Process Design
Designation: HR Service Delivery New Associate
Qualifications:Any Graduation
Years of Experience:0 to 1 years
  • Technology and Operations services, and Accenture Song all powered by the world's largest network of Advanced Technology and Intelligent Operations centers.
    What would you do
     Job Role / Purpose of the Job:The HR Shared Services (HRSS) New Associate CL13 provides transactional HR support across the employee lifecycle. The role is responsible for processing HR requests, maintaining employee data accuracy, and responding to employee and manager queries in line with defined service level agreements (SLAs), quality standards, and compliance requirements. The associate works within established HR processes and systems to deliver consistent and positive employee experience.Education Qualification:
  • Bachelor's degree (Any discipline)Experience:
  • 01 year of experience in HR operations, shared services, or customer support
  • Freshers with relevant HR exposure or internships may be consideredPrimary Responsibilities / Accountabilities:
  • Read, understand and analyze client processes as per the business rules
  • Execute the process accurately and timely as a hands-on processor
  • Escalate issues and seek advice when faced with complex issues/problems
  • Participate in client conference calls and understand the process change
  • Ensure LWI's are followed and updated regularly and train the team members on process updates
  • Understand Root Cause Analysison issues faces and suggest appropriate corrective action for current remediation and future control
  • Must be able to propose process improvement ideas which can reduce time, improve accuracy or enhance controls
  • Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent
  • Update process metricsRequired Skills
  • Basic to working knowledge of HR operations and employee lifecycle processes
  • Exposure to HR systems such as Workday and case management tools (e.g., ServiceNow)
  • Strong attention to detail and data accuracy
  • Good written and verbal communication skills
  • Customer centric mindset with ability to work in an SLA driven environment
  • Resilient and able to work under pressure
  • Teamwork collaboration
  • Multi-cultural awareness
    What are we looking for
     Preferred Skills
  • Prior experience in HR Shared Services or HR Operations
  • Understanding compliance, controls, and data privacy requirements
  • Knowledge of SuccessFactors, SAP would be a plusInteraction with Business / Client Employees / Customers:Yes - Client EmployeesVoice / Data:Voice and DataVoice Versant Required:YesIf yes, Cut off:55CD Voice round required:No if Versant scores are metWritten Versant test Required:YesIf yes, Cut off:55Shift Timings:Candidate should be willing to work in rotational shiftsBase Location:BengaluruWorking Model:Work from Office. Hybrid - Later to be confirmed Roles and Responsibilities:
  • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
  • Your primary interaction is within your own team and your direct supervisor
  • In this role you will be given detailed instructions on all tasks
  • The decisions that you make impact your own work and are closely supervised
  • You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
  • Please note that this role may require you to work in rotational shiftsQualificationAny Graduation

    • Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Human Resources
    Role Category: HR Operations
    Role: Shared Services
    Employement Type: Freshers

    Contact Details:

    Company: Accenture
    Location(s): Bengaluru

    + View Contact

    Keyskills:   service delivery sap administration hr systems sla business rules hr process improvement root cause analysis hr operations customer support cloud case management servicenow operations compliance data privacy communication skills

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