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Desktop Support Engineer 2 @ 3i Infotech

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 Posted 68 days ago — confirm the vacancy is still active.

 Desktop Support Engineer 2

Job Description

  • Provide L2 desktop support for hardware, software, and network-related issues
  • Troubleshoot and resolve issues related to:
    • Windows OS (Windows 10/11)
    • Microsoft Office / Microsoft 365
    • Outlook, Teams, OneDrive
  • Manage and support:
    • Laptops, desktops, mobile devices (iOS/Android)
    • Printers and peripheral devices
  • Handle VIP meeting room setup, video conferencing tools (e.g., Microsoft Teams, Zoom)
  • Provide support for VPN, network connectivity, and remote access issues
  • Perform user account management in Active Directory
  • Install, configure, and upgrade software and hardware
  • Maintain documentation, SOPs, and knowledge base
  • Coordinate with L3 teams/vendors for complex issues
  • Ensure adherence to SLA and high customer satisfaction
  • Required Skills
  • Strong troubleshooting skills in Windows environment
  • Hands-on experience with:
    • Active Directory
    • Office 365 administration
    • Basic networking (IP, DNS, DHCP)
  • Experience in VIP/Executive support (highly preferred)
  • Knowledge of ITIL processes (Incident, Service Request, Change Management)
  • Excellent communication and interpersonal skills
  • Preferred Skills
  • Experience with endpoint security tools (EDR, antivirus)
  • Knowledge of ticketing tools (e.g., ServiceNow)
  • Soft Skills
  • Professional demeanor and presentation
  • Ability to handle high-pressure situations calmly
  • Strong customer service orientation
  • Time management and prioritization

Interested candidates can share resumes to Va************n@3i********h.com

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: Desktop Engineer
Employement Type: Full time

Contact Details:

Company: 3i Infotech
Location(s): Mumbai

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Keyskills:   OS Installation Outlook Configuration Desktop Support

 Fraud Alert to job seekers!

₹ .25-5.5 Lacs P.A

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3i Infotech

3i Infotech is a global IT products & services company committed to Empowering Business Transformation. A comprehensive set of IP based software solutions (20+), coupled with a wide range of IT services, uniquely positions the company to address the dynamic requirements of a variety of industry ...

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