International Voice Process Executive
- V5 Global
- 0 - 5 years
- Pune
- 2 months ago
- Email to a friend
- Report this job
Job Description
Hi ,
Greetings from First Meridian!!!!
Job Opening with our top MNC for International voice process under the payroll of First Meridian!!!
Job Details:
Mode of Work(WFH or WFO) - WFO
Interview process Versant >> 1 round of interview (CD/OPS)
Versant Threshold : 58 and above only
Location : Bellandur and Adugodi
Shift Timing Shift will be in any of United States of America time zones Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)
13
Fresher
0
28000
Upto 6 months
0
30000
12
7 months - 3 years
30000
56000
11
3 to 5 years
56000
60000
Detailed JD
Working Hours: Shift will be in any of United States of America time zones
Working days : Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)
Overall, Purpose of Job
- Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
- Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Strive and achieve SLA target and business outcome indicators defined by the client
Job Responsibilities / Authorities
- Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
- Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
- Walk customers/ Provide navigational support on self service portal
- Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
- Place outbound calls to customers when required in line with Client / Company guidelines
- Work productively whilst maintaining exceptional call/data quality standards in line with targets
- Contribute to the team through open and regular communication with peers / supervisors
- Adhere to all company or departmental policies and procedures (personnel and operational)
- Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
- Maintain regular and punctual attendance in line with company policies and procedures
- Minimise customer complaints and escalations by providing exceptional service and call control
Knowledge & Skill Requirement
- Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
- Good technical aptitude with an ability to learn quickly
- Excellent verbal and written communication skills
Experience Profile
- Prior international BPO work experience preferred
- Freshers acceptable
Personal Attributes
- Able to work on a flexible basis as determined by the business needs
- Ability to work under pressure
- Team worker
- Positive Attitude
- Quick Learner
- Punctual and Disciplined
- Good Communication skills
- Customer Focussed
- Results driven
- High standards of Integrity
- Attention to detail
If interested ,please share your resume to va******i@v5*****l.com or call 8454943*** or whatsapp 7358374***
Thanks & Regards,
Vanitha.I
Job Classification
Industry: Recruitment / StaffingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Onboarding - Voice / BlendedEmployement Type: FreshersContact Details:
Company: V5 GlobalLocation(s): Pune
Keyskills: International Voice Us Calling US Process International Call Center Us Voice Process Voice Support International International Calling International Voice Process International BPO
Similar positions
V5 Global
V5 Global Services Pvt Ltd is a managed services company founded in 2005 that specializes in end-to-end sales and marketing solutions in India. The company provides a variety of services, including manpower and staffing, trade marketing, visual merchandising, and loyalty programs, with a dive...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in