Customer Proj/Prgm Mgr III
- Hewlett Packard
- 13 - 18 years
- Bengaluru
- 1 month ago
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Job Description
Job Description:
Leads customer engagement to ensure that it meets all scope, time, budget and quality expectations, through planning, controlling and managing customer projects. Manages corporate, customer and third party vendor efforts to plan, sell and implement solutions to customer problems. Responsible for business as well as team management.
Job Family Definition for Mgr, Progr Mgmt Office:
Responsible for establishing and maintaining the portfolio and project management environment based upon Policies, Standards, Customer Engagement Roadmap and Global Method. May perform responsibilities as a member of an Engagement Program Management Office (EPMO) or as a business unit leader with responsibility for a portfolio of customer projects.
Management Level Definition:
Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.
What you will do:
Responsibilities:
- Manages customer project delivery.
- Revenue as detailed in Impact section.
- Large/ moderately complex/ local or sub- region.
- Medium/ high risk.
- Medium complexity legal and commercial issues.
- Manages project financials including PL.
- Meets or exceeds SOAR approved budgets.
- Provides reliable financial forecasts to the management.
- Manages business development.
- Identifies and develops new opportunities on current project.
- Supports qualification and opportunity assessment for large and moderately complex opportunities.
- Acts as opportunity manager for medium to high risk deals.
- Manages client relationships.
- Manages mid to upper level client delivery relationships.
- Frequently represents the organization to external customers/clients.
- Manages project team.
- Manages internal as well as external resources with a team size less than 20 people.
- Mentors and encourages skill development of project team members.
- Provides performance review input and indication of area of development for team members.
What you will bring:
Education and Experience Required:
- First Level University degree.
- 13 years experience in project management or in like roles/businesses.
Knowledge and Skills:
- Demonstrates an in-depth understanding of key company Services operational policies, processes and methodologies applicable to project management.
- Speaks with expertise to many layers of depth related to project management methods Participates in the company PM Professions community On the PMP Certification path. On the PMP Certification path.
Additional Skills:
Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success ManagerEmployement Type: Full timeContact Details:
Company: Hewlett PackardLocation(s): Bengaluru+ View Contact
Keyskills: IT services Change management Team management Claims Development Manager Project management Customer engagement Project delivery Operations CRM
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Hewlett Packard
Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world mak...
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