Role & responsibilities
Solid customer interaction skills. A+ desktop or equivalent skillset
knowledge of windows operating system environment
Good technical skills in solving Windows related issues
Knowledge of DNS, DHCP, TCP/IP, Networking
Knowledge of Outlook, O365
Coordinates with the on-call support provider and other vendors for call closure
Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.)
MCP/Other hardware-related certifications, ITIL Trained

Keyskills: Desktop Engineering Networking Computer Hardware Network Troubleshooting Hardware Troubleshooting