Customer Service Executive
- Tata Consultancy
- 0 - 5 years
- Mumbai
- 2 months ago
- Email to a friend
- Report this job
Job Description
TCS BPS IS HIRING FOR INTERNATIONAL VOICE CUSTOMER SERVICE ROLE at MUMBAI!
Kindly go through the norms below and apply only if its relevant for you.
Job Role: Customer Service Associate
Job Location: Mumbai (Malad, Thane)
Experience required:
- 1-12 Years in the contact center industry
Job Requirement:
- Candidates with international customer service (VOICE) experience preferred.
- Graduate and above with minimum 12 months experience and HSC with minimum 18 months experience and maximum 12 years' experience in contact center industry.
- Flexible working in rotational shifts, including night shifts
- Fresher Candidates: B. Com, BA, BAF, BBI, BBA, BBM, BMS, BSc (Except IT & CS) Fresher Graduates from 2024, 2025 & 2026 Year of Passing Batch.
- BE/BTech and Postgraduates are not eligible
- Mode of Salary credit should be through banks from all the employers (No cash in hand)
- All educational and employment documents are mandatory to have.
Skill Requirement:
- Excellent Communication Skills
- Strong Team Player
- Strong Domain Knowledge Preferred
- Strong feedback implementation skills
- Possess Positive attitude and know to promote brand value.
- Ability to work in any shifts, the majority being night and midnight shifts
Job Description:
- Handle customer interactions daily with 0 availability time
- Ensure SLAs are met consistently at individual and team level.
- Meet and exceed all performance thresholds.
- Focus on Key KPI's like RSAT, AHT and customer experience.
- Constantly remain abreast of new changes
- Implement feedback and corrective actions to avoid repeat instances
"TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person/agency/partner to collect any fee for recruitment from candidates. If you notice the above, please bring it to our attention immediately."
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: BFSI, Investments & TradingRole Category: BFSI, Investments & Trading - OtherRole: BFSI, Investments & Trading - OtherEmployement Type: FreshersContact Details:
Company: Tata ConsultancyLocation(s): Mumbai
Keyskills: Customer Service Bpo Voice Customer Care Voice Process Inbound International Voice Process International BPO
Tata Consultancy
\n\nConsolidated Analytics serves clients in mortgage lending, servicing, and capital markets. Its solutions span across the mortgage value chain, which includes: business process services, due diligence, consulting and advisory, real estate asset management, and property valuation services and anal...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in