Service Desk Engineer L1/L2
- Incedo
- 4 - 8 years
- Noida, Gurugram
- 1 month ago
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Job Description
Role & responsibilities
- 46 years of experience in IT Service Desk / End User Support
- Provide first-level support for hardware, software, and basic network issues
- Log, track, and resolve incidents/service requests within defined SLAs
- Troubleshoot Windows OS, laptops/desktops, printers, and standard applications
- Handle user account creation, password resets, and access requests (AD/IAM)
- Support onboarding and offboarding (asset allocation, basic setup)
- Perform basic network troubleshooting (Wi-Fi, LAN, VPN connectivity)
- Install and configure end-user systems and software
- Escalate unresolved/complex issues to L2 teams
- Maintain ticket updates, documentation, and knowledge base articles
- Ensure compliance with IT policies and security guidelines
- Provide remote/user support and communicate effectively with end users
- Basic knowledge of O365, email configuration, and collaboration tools
- Strong communication skills (spoken and written)
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: IncedoLocation(s): Noida, Gurugram+ View Contact
Keyskills: Technical Support Service Desk Troubleshooting IT Helpdesk WAN VPN LAN WiFi
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₹ 10-12 Lacs P.A
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Incedo
Incedo Inc (formerly a part of the $4Bn Indiabulls Group) is a technology solutions and services provider headquartered in the Bay Area, USA with workforce across North America, South Africa and India (Gurgaon, Bangalore). We specialize in Data & Analytics and Product Engineering Services, with ...
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