Cloud Operations Team Lead Role AWS Azure oProvide operational support for AWS and Azure IaaS services including oAWS EC2 EBS AMIs Snapshots Load Balancers VPC oAzure Virtual Machines Disks VNets NSGs Load Balancers oPerform and oversee incident service request and change activities oDrive CAB call PIR Calls with client oAct as technical escalation point L2L3 for complex infrastructure issues oEnsure adherence to defined SOPs runbooks and operational processes Team Leadership Coordination Lead a team of AWSAzure cloud administrators Assign tasks track progress and ensure timely resolution of tickets Provide technical guidance and mentoring to team members Review operational work for quality compliance and accuracy Monitoring Backup Compliance Ensure infrastructure monitoring s are reviewed and acted upon Support backup validation snapshot management and restore testing Ensure tagging standards patching coordination and compliance checks Assist in audit support and evidence collection activities Networking Infrastructure Support IaaS Scope Support cloud networking at infrastructure level oAWS security groups routing subnet issues oAzure NSGs routing connectivity validation Coordinate with Network teams for issues outside defined scope Operational Governance Participate in daily operations calls weekly reviews and service meetings Support RCA preparation for recurring or major incidents Maintain operational documentation and update runbooks as needed Ensure smooth handover and knowledge transfer within the team Automation Improvements Basic Level Identify basic automation opportunities to reduce repetitive tasks Support scripting or automation initiatives as defined by leadership Encourage standardization and process improvements
Required Skills Experience
Technical Skills
Working experience with AWS and Azure IaaS
Good understanding of cloud networking basics
Experience with monitoring and ticketing tools
Basic scripting knowledge PowerShell Bash preferred
Leadership Operational Skills
Experience leading or acting as shifttechnical lead
Strong incident and problem solving skills
Ability to coordinate with multiple teams and stakeholders
Good communication and documentation skills
Experience Qualifications
78 years of overall IT infrastructure experience
46 years in AWS andor Azure cloud operations
Prior experience in managed services or support environment
Cloud certifications AWSAzure Associate preferred
<This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Keyskills: RCA Automation operational support Managed services Powershell Cloud Operations AWS Monitoring Auditing
[NSE: LTIMindtree] is a global technology consulting and digital solutions LTIMindtree company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 75...