Service Desk (Technical Support L1 Support)
- ALOIS Solutions
- 1 - 5 years
- Chennai
- 2 months ago
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Job Description
Dear Candidate,
Greeting of the day!!!
This is Ruknaaz Patel from ALOIS Solutions. We have an excellent job opportunity for the position of IT Service Desk Specialist with our end Customer for Chennai and Noida Locations.
Job Title: IT Service Desk Specialist
Experience: 0.6 months to 5 Years
Work Location: Chennai and Noida
Work Mode: Shift: 24x7 Rotational Shifts, 5 Days work from Office
Notice Period: Immediate to 15-20 Days
Education: Any Graduate
Key Skills & Requirements:
- Proven experience in voice-based (International Voice Support) Service Desk support
- Willingness to work in a call support environment
- Proficiency in ticketing tools (preferably ServiceNow)
- Strong troubleshooting skills for Outlook, VPN, Citrix, and VDI-related issues
- Advanced knowledge of MS Office and Office 365 suite.
Roles & Responsibilities:
- Efficiently manage escalated calls from the L1 support team
- Resolve incidents within defined SLAs for volume and turnaround time
- Handle a high volume of inbound user calls (approx. 90% of daily tasks)
- Document and manage incidents and service requests using the Incident Management System
- Respond to user queries via phone, email, instant messaging, and ticketing platforms
- Assign tickets to appropriate support teams and ensure timely follow-up until resolution
- Diagnoses and resolve technical issues through user interaction, log analysis, and research
- Provide Level 1 remote desktop support and execute tasks as per SOPs
- Perform user account management and escalate complex issues to specialized support teams
- Evaluate, analyze, and configure PC-based software applications (e.g., word processors, spreadsheets, email clients, etc.)
If you are Interested Kindly revert back with the below information and an updated copy of your resume if you are interested in this position at:
Ru**********l@al***********s.com,
Ak********h@al***********s.com .
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Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT & Information Security - OtherRole: IT & Information Security - OtherEmployement Type: Full timeContact Details:
Company: ALOIS SolutionsLocation(s): Chennai
Keyskills: International Voice Process Windows OS L1 Support Service Desk Technical Support Troubleshooting
ALOIS Solutions
ALOIS Solutions is a rapidly expanding Talent and Technology Solutions company. We thrive on embracing challenges as catalysts for unprecedented growth and ground-breaking innovation. Our core expertise lies in providing strategic and ingenious solutions to conquer even the most intricate issues ...
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