US Voice Support professional @ Ciber

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Posted 44 days ago — confirm the vacancy is still active.

US Voice Support professional

Ciber
1 - 4 years
Chennai
1 month ago
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Job Description

Job Description

The role primarily requires strong international voice process experience, excellent communication skills, and the ability to handle customer queries efficiently while ensuring a positive support experience.

Key Responsibilities:

Candidate should have prior work experience in International voice support (US/UK/EU).
Respond to and resolve tickets over calls in a timely and professional manner.
Troubleshoot hardware, software, and basic networking issues.
Escalate complex problems to second-level support teams
Maintain accurate records and documentation
Assist with user account setup, access, and other user related tasks.
Ensure high levels of customer satisfaction through effective communication and problem resolution.

Required Skills Qualifications:

1 to 4 years of experience in an international voice process is mandatory.
Excellent verbal communication and customer handling skills.
Strong interpersonal, problem-solving, and multitasking abilities.
Willingness to work in US/rotational shifts.
Basic understanding of technical support concepts such as hardware, software, or networking will be an added advantage.
Prior experience in technical support/service desk roles is preferred but not mandatory.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: Ciber
Location(s): Chennai

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Keyskills: Basic Networking Customer satisfaction Service desk International voice process Voice support Customer handling Hardware Troubleshooting Technical support

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Ciber

CIBER Global Solutions Center, part of HTC Global Services, provides IT consulting, application development, and digital transformation services. It specializes in delivering enterprise solutions, cloud integration, and managed services to clients across industries. With a focus on innovation and cu...

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US Voice Support professional @ Ciber

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US Voice Support professional

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