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Hiring: International Chat Process @ IntouchCX

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 Hiring: International Chat Process

Job Description

Hiring: International Chat Process Associate


We are hiring experienced candidates for an International Chat Support Process. Candidates must have prior experience specifically in International Chat Support.


Mandatory Requirement

  • Experience must be only in International Chat Process
  • Candidates with experience in Content Moderation, Mapping, Annotation, or Non-Voice Back-office processes are not eligible

Key Responsibilities

  • Handle customer queries through chat and digital communication channels
  • Resolve customer concerns with effective and timely solutions
  • Deliver high-quality customer service while maintaining accuracy
  • Manage multiple chats simultaneously in a fast-paced environment

Skills Required

  • Excellent written communication skills
  • Strong analytical and troubleshooting abilities
  • Good multitasking and coordination skills
  • Customer-focused approach with strong problem-solving skills
  • Comfortable working in rotational shifts

Job Details

  • Rotational US shifts including night shifts
  • 5 working days with 2 rotational week-offs
  • No fixed Saturday/Sunday off
  • Work From Office role

Eligibility Criteria

  • Qualification: Intermediate (10+2) / Diploma (10+3)
  • Experience: 0.6 Months 2 Years in International Chat Support(Mandatory)
  • Candidates should reside within 30 KM radius of office location

Salary & Benefits

  • As Per the Market standards and Decent Hike on Previous CTC
  • Free two-way transportation (pick-up & drop)
  • STW Allowance: 5,000 for male employees using personal transport

Contact Details

HR: Keerthana Goud
Mobile: 7032670***
Email: ke****************a@in******x.com

Note: Please mention Keerthana Goud on your resume while applying.


Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Chat Support
Employement Type: Full time

Contact Details:

Company: IntouchCX
Location(s): Hyderabad

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Keyskills:   International Chat Process Chat Process

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₹ .5-4.25 Lacs P.A

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IntouchCX

IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.

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