IT Technology Services Specialist
- Sapital Recruitments
- 4 - 7 years
- Bengaluru
- 27 days ago
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Job Description
Information Technology IT Technology Services Specialist - EOS Operations Specialist (Basis - NetWeaver) - Exp. 5yrs to 9yrs What you'll build:
The Enhanced Operations Service Specialist plays a pivotal role within the SAP ECS - Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.
We are looking for an experienced SAP technology professional expert for the Enhanced Operations Service (EOS) team who should have a proven track record in SAP Basis, Critical Situation Handling, Project Management, with a strong technical and process background.
A customer-first mindset is a must.
As an Enhanced Operations Service Specialist, you are responsible for: - Ensuring Day to Day quality service delivery and defining, tracking, and achieving various ambitious service KPI and SLA's.
- Quick responses during escalations, taking proactive steps to avoid escalations, identifying and driving initiatives to improve the operation and stability for our customer system, and driving initiatives to standardize and simplify server operations.
- Performing Root Cause analysis for service request execution failures, repetitive failures, long-running incidents, customers and systems triggering repetitive alerts, and other issues - continuous improvement methodologies.
- Analyzing root-causes of the failures (if known) in achieving the KPIS and defining a corrective action plan, with well-defined mitigation steps.
- Coordinating and orchestrating the work between various teams with strong collaboration with other units within and outside Enterprise Cloud Service units.
- Bringing in Continuous Improvement Initiatives to address customer pain points and enhancements in Service Delivery.
- Implementing process improvement initiatives for daily operational activities.
- Streamlining standard operating procedures by focusing on automation enhancements.
- Providing proactive operation services for the customer and service on-demand with improvement plans to all stakeholders involving the customer.
- Hands-on experience in one of the areas like Basis, System Performance Management, Lifecycle events (Upgrades / Updates), SAP Project Management, Support, Escalation Management. Knowledge of products like SAP Cloud-Connector, S4 would be an added advantage.
- Practical knowledge with SAP technologies like SAP NetWeaver, Business Objects, SAP HANA, and SAP Sybase Adaptive Server Enterprise (ASE).
- Experience with Managed/Hosting services or SAP Private Cloud or Public Cloud Operations/Support.
- Knowledge of application security, backup and recovery strategies, performance tuning, system copies, export-import, high availability, and disaster recovery strategy.
- Experience in Problem Management, root cause analysis methodologies.
- 8+ years of related professional experience.
- Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.
- Professional Certification of SAP BASIS, Business Object with exposure to Project Management tasks, including PMP and ITIL certification.
- Cloud knowledge (e.g., experience working in Public Cloud Domains like Microsoft Azure, AWS, and GCP).
- Capacity to continuously acquire new knowledge in an independent and proactive way.
- Good analytical and solution-oriented thinking.
- Very good communication and networking skills.
- Experience in safeguarding customer relationships.
- Strong customer service focus.
- Very good English language skills.
The Enhanced Operation Service is part of SAP Enterprise Cloud Services Delivery organization. This is a dedicated team that focuses on leading and optimizing strategic customers' end-to-end delivery and operation model during the customer's cloud transformation journey. We provide a spectrum of cloud deployment options for our customers with our own infrastructure, our partners, and through public cloud infrastructures.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: IT Operations ManagementEmployement Type: Full timeContact Details:
Company: SAPLocation(s): Bengaluru+ View Contact
Keyskills: sap project management project management sap customer service sap netweaver microsoft azure networking root cause analysis performance management system gcp business objects sap basis sap hana aws sap cloud sap sybase communication skills
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Sapital Recruitments
Sapital Recruitments specializes in IT and Healthcare hiring. We take a practical, transparent approach to connect companies with right talent. Founded on 6th February 2025, Sapital Recruitments is a dynamic and performance-driven placement and HR solutions firm dedicated to building strong workfor...
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