Tcs is Hiring For Desktop Support
- Tata Consultancy
- 3 - 5 years
- Chennai
- 25 days ago
- Email to a friend
- Report this job
Job Description
Role-Desktop Support.
Experience-3 to 5 yrs
Location-Chennai.
Job Requirements-
EndUser & Store Support
- Provide remote IT support via phone, chat, email, and ticketing tools
- Support store users with POS systems, backoffice PCs, kiosks, handheld devices, and peripherals
- Support corporate users with laptops, desktops, mobile devices, and collaboration tools
- Troubleshoot hardware, software, OS, connectivity, and application issues
Retail Technology Support
- Support and troubleshoot:
- POS systems and retail applications
- Receipt printers, barcode scanners, cash drawers, payment terminals
- Store network connectivity (LAN, WiFi, VPN)
- Coordinate with field services for hardware replacements and touch support troubleshooting
- Minimize store downtime and business impact
Corporate EUC Support
- Provide support for:
- Windows and/or macOS devices
- Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- VPN, MFA, and secure remote access
- Printers, docks, monitors, and other peripherals
- Support mobile devices (iOS/Android) and MDM solutions
Incident & Request Management
- Log, track, and resolve incidents using ITSM tools (ServiceNow)
- Prioritize incidents based on business impact (store vs corporate criticality)
- Meet SLAs and escalation timelines
Endpoint & Access Management
- Perform user account administration (Active Directory)
- Support device provisioning, imaging, and remote configuration
- Assist with endpoint management tools (Intune, SCCM, JAMF preferred)
Security & Compliance
- Follow IT security policies and retail compliance standards
- Support endpoint protection, patching, and access controls
- Ensure secure handling of store and corporate systems
Documentation & Knowledge Management
- Document troubleshooting steps and resolutions
- Create and maintain knowledge base articles and SOPs
Required Skills & Qualifications
Technical Skills
- Strong experience with Windows 10/11; macOS knowledge a plus
- Experience providing remote EUC or Service Desk support
- Familiarity with:
- Active Directory & Azure AD
- Microsoft 365
- VPNs & basic networking (DNS, DHCP, TCP/IP)
- Retail IT experience (POS, scanners, receipt printers) preferred
- Experience with endpoint management tools (Intune, SCCM, JAMF)
Associate should be flexible to work in 24X7 environment as per the shift roster i Arial Bold ncluding Weekend.
Key Responsibilities*
Provide Remote EUC Support
Deliver L1.5/L2 remote technical support to store and corporate users via phone, chat, email, and ITSM tools, ensuring quick resolution and high customer satisfaction.
Support Retail & POS Technologies
Troubleshoot POS systems, retail applications, peripherals (printers, scanners, payment devices), and store network connectivity, minimizing downtime and business impact.
Corporate Device & Workplace Support
Support Windows/macOS devices, Microsoft 365 applications, VPN/MFA, mobile devices, and enduser peripherals to ensure uninterrupted employee productivity.
Incident & Service Request Management
Log, prioritize, and resolve incidents and requests in ServiceNow, adhering to SLAs, escalation procedures, and businesscritical priorities.
Endpoint, Security & Documentation Compliance
Perform user access and endpoint support activities securely, follow IT security and compliance standards, and maintain accurate documentation, SOPs, and knowledge articles.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: IT Infrastructure Services - OtherEmployement Type: Full timeContact Details:
Company: Tata ConsultancyLocation(s): Chennai
Keyskills: Access Management Incident Reporting Security Compliance IT Support
Tata Consultancy
Tata Consultancy Services is an Indian multinational information technology services and consulting company headquartered in Mumbai, Maharashtra, India with its largest campus located in Chennai, Tamil Nadu, India. As of February 2021, TCS is the largest IT services company in the world by market ca...
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