Tcs is Hiring For Desktop Support
- Tata Consultancy
- 3 - 5 years
- Chennai
- 28 days ago
- Email to a friend
- Report this job
Job Description
Role-Desktop Support.
Experience-3 to 5 yrs
Location-Chennai.
Job Requirements-
EndUser & Store Support
- Provide remote IT support via phone, chat, email, and ticketing tools
- Support store users with POS systems, backoffice PCs, kiosks, handheld devices, and peripherals
- Support corporate users with laptops, desktops, mobile devices, and collaboration tools
- Troubleshoot hardware, software, OS, connectivity, and application issues
Retail Technology Support
- Support and troubleshoot:
- POS systems and retail applications
- Receipt printers, barcode scanners, cash drawers, payment terminals
- Store network connectivity (LAN, WiFi, VPN)
- Coordinate with field services for hardware replacements and touch support troubleshooting
- Minimize store downtime and business impact
Corporate EUC Support
- Provide support for:
- Windows and/or macOS devices
- Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- VPN, MFA, and secure remote access
- Printers, docks, monitors, and other peripherals
- Support mobile devices (iOS/Android) and MDM solutions
Incident & Request Management
- Log, track, and resolve incidents using ITSM tools (ServiceNow)
- Prioritize incidents based on business impact (store vs corporate criticality)
- Meet SLAs and escalation timelines
Endpoint & Access Management
- Perform user account administration (Active Directory)
- Support device provisioning, imaging, and remote configuration
- Assist with endpoint management tools (Intune, SCCM, JAMF preferred)
Security & Compliance
- Follow IT security policies and retail compliance standards
- Support endpoint protection, patching, and access controls
- Ensure secure handling of store and corporate systems
Documentation & Knowledge Management
- Document troubleshooting steps and resolutions
- Create and maintain knowledge base articles and SOPs
Required Skills & Qualifications
Technical Skills
- Strong experience with Windows 10/11; macOS knowledge a plus
- Experience providing remote EUC or Service Desk support
- Familiarity with:
- Active Directory & Azure AD
- Microsoft 365
- VPNs & basic networking (DNS, DHCP, TCP/IP)
- Retail IT experience (POS, scanners, receipt printers) preferred
- Experience with endpoint management tools (Intune, SCCM, JAMF)
Associate should be flexible to work in 24X7 environment as per the shift roster i Arial Bold ncluding Weekend.
Key Responsibilities*
Provide Remote EUC Support
Deliver L1.5/L2 remote technical support to store and corporate users via phone, chat, email, and ITSM tools, ensuring quick resolution and high customer satisfaction.
Support Retail & POS Technologies
Troubleshoot POS systems, retail applications, peripherals (printers, scanners, payment devices), and store network connectivity, minimizing downtime and business impact.
Corporate Device & Workplace Support
Support Windows/macOS devices, Microsoft 365 applications, VPN/MFA, mobile devices, and enduser peripherals to ensure uninterrupted employee productivity.
Incident & Service Request Management
Log, prioritize, and resolve incidents and requests in ServiceNow, adhering to SLAs, escalation procedures, and businesscritical priorities.
Endpoint, Security & Documentation Compliance
Perform user access and endpoint support activities securely, follow IT security and compliance standards, and maintain accurate documentation, SOPs, and knowledge articles.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: IT Infrastructure Services - OtherEmployement Type: Full timeContact Details:
Company: Tata ConsultancyLocation(s): Chennai
Keyskills: Access Management Incident Reporting Security Compliance IT Support
Tata Consultancy
Tata Consultancy Services (TCS) is an Indian multinational information technology services, consulting, and business solutions company headquartered in Mumbai, India
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