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Delivery Operations Team Lead @ Accenture

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 Delivery Operations Team Lead

Job Description

Skill required: Marketing Operations - Web Content ManagementDesignation: Delivery Operations Team LeadQualifications:BBA/BCom/Post Graduate Diploma in Marketing and Advertising Years of Experience:7 to 11 years What would you do? What are the key objectives and expectations from this role? This role requires a strong understanding on B2B Digital strategy & campaign plans of designated markets in a region and responsible for leading a team to operationalize the relevant plans through the B2B platform. He/ She needs to bring the right actionable B2B insights and learnings to support the planning process. This role need to ensure the objective, functionality and processes are align with organization objective to support business growth and customer engagement.What are we looking for?
  • Microsoft Excel
    EXPERIENCE, SKILLS, KNOWLEDGE ESSENTIAL Experience Required Minimum 6 years of working experience in B2B digital planning & operations Experience in E-commerce, Digital Marketing & engagement Experience in managing & developing digital marketing team Strong understanding of digital platform management, CRM tools, and operational workflow Ability to interpret data and generate actionable insights (Proven Analytics background/certification/experience with Adobe/Google Analytics) Experience in coordinating with cross-functional teams and above market way of work Technical / Functional / Leadership Skills Required (Please put the most critical information and reflect it in the first 4 points) Strong understanding of digital platform management, CRM tools, and operational workflows (Adobe Commerce experience preferred) Ability to interpret data and provide actionable insights (Proven Analytics background/certification) Leadership capability to manage team and excellent stakeholder management and cross-functional collaboration skills to manage multiple projects on time in full.
  • Roles and Responsibilities:
  • This role requires a strong understanding on B2B digital channel strategy & campaign plans of designated markets in the region and responsible for leading a team to operationalize the relevant plans through the B2B platform. He/ She needs to bring the right actionable B2B insights and learnings to support the planning process. This role need to ensure the objective, functionality and processes are align with organization objective to support business growth and customer engagement. Leverage data provided by EMs, together with historical platform performance, benchmarking insights, and best practices, to identify opportunities and develop strategic recommendations. He/she needs to ensure that B2B digital plan are executed by the team based on the functionality applicable for End Markets. Effective task delegation within the team to support the End Market with execution of B2B plan Ensure all reporting and actionable insight are being shared as per End Markets?? plans, KPIs and functionality, such as which support planning, growth and improvement for the organization. Ensure all required governance are obtained prior to upload and execution on the B2B platform. The role involves close collaboration with cross-functional teams and B2B in-house content development team to ensure End Market B2B plan is operationalized as per plan. Propose and align content and campaign plans with EMs, using historical data and campaign/content trends to define key actions, deliverables, timelines (e.g. high-level Gantt), and expected KPIs. Oversee the team and act as the main SPOC for EM alignment, ensuring consistent communication and delivery of monthly and ad hoc campaign initiatives in line with agreed priorities. Proactively updated with new digital/ e-commerce trends and share cross industry insights
    Qualification BBA,BCom,Post Graduate Diploma in Marketing and Advertising

    • Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Customer Success, Service & Operations
    Role Category: Customer Success
    Role: Customer Success Manager
    Employement Type: Full time

    Contact Details:

    Company: Accenture
    Location(s): Mumbai

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    Keyskills:   operations digital marketing customer engagement e commerce advertising content management crm tools analytics marketing web content management b2b stakeholder management leadership skills google analytics business growth crm

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