IT Technology Services Senior Specialist
- Sapital Recruitments
- 13 - 14 years
- Bengaluru
- 26 days ago
- Email to a friend
- Report this job
Job Description
What you ll build- In this role, you ll be responsible for delivering Root Cause Analysis (RCA) for any disruption, degradation or availability issues faced by customer systems hosted in the cloud as part of Private Cloud Operations.
- You ll prepare and drive action plans to de-escalate situations related to outages and RCAs for customer systems.
- You ll drive action plans to prevent recurring outages and will contribute directly to Global Cloud Operations goal of maintaining a very high availability target by continuously reducing outages per customer system.
- You ll drive internal initiatives to improve our SLAs and KPIs related to outage handling and RCA delivery.
- You ll support leadership team with outage and RCA related information specific to customers and regions.
- You ll work in a collaborative environment involving multiple teams and functions to unravel complex root causes.
- You ll contribute to development and validation of Problem Management Agent as part of AIOps and other automation initiatives.
- Your work will directly impact stability and health of thousands of critical customer systems in one of the largest private cloud setup in the world and in a way touching a significant portion of world economy and thus improving people s lives.
- A seasoned SAP Basis and HANA Database expert with strong specialization in ABAP, Java, Business Objects, and HANA DB, bringing extensive technical and operational expertise.
- Demonstrates solid experience in conducting Root Cause Analysis using structured methodologies such as 5-Why, combined with a strong foundation in IT systems and solution architecture.
- Proven ability to operate in senior roles within business operations, with a track record of effective decision-making within defined areas of responsibility.
- Skilled in engaging with customers and working seamlessly in global, virtual team environments, ensuring effective coordination across multiple teams and business lines to resolve complex issues.
- Possesses excellent verbal and written communication skills, along with a data-driven approach supported by advanced expertise in SAP Analytics Cloud and cloud-based reporting.
- Additionally, familiarity with ServiceNow, AIOps, and driving automation initiatives within Problem Management is expected.
The team culture is built on continuous learning, accountability, and collaboration. Team members are encouraged to grow their skills, share knowledge, and take full ownership of their work. There is a strong sense of collective responsibility, where success is achieved together.
This environment is ideal for individuals who are agile, resilient, and committed to delivering their best. Those who embrace change, stay solution-focused, and maintain a growth mindset will thrive. A proactive attitude and drive for excellence are key to standing out. Collaboration is guided by common goals and a structured working model. Teams work closely across functions, communicate transparently, and align priorities to ensure smooth execution. Regular interactions and shared accountability strengthen teamwork and trust. Individuals can grow as technical or process experts, emerge as thought leaders and build leadership skills for future roles. Continuous development is a core focus.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: ConsultingRole Category: IT ConsultingRole: Technical ConsultantEmployement Type: Full timeContact Details:
Company: SAPLocation(s): Bengaluru+ View Contact
Keyskills: Solution architecture Automation Business objects SAP Agile Problem management SAP Basis Information technology ABAP Analytics
Fraud Alert to job seekers!
₹ Not Disclosed
Sapital Recruitments
Sapital Recruitments specializes in IT and Healthcare hiring. We take a practical, transparent approach to connect companies with right talent. Founded on 6th February 2025, Sapital Recruitments is a dynamic and performance-driven placement and HR solutions firm dedicated to building strong workfor...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in