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IT Japanese Help Desk Associate III @ NCR Atleos

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 IT Japanese Help Desk Associate III

Job Description

  • Provide Phone Support for PC client issues e.g. Desktop/Laptop (Mostly Dell Machines) Hardware, Software, OS, Printers, etc too all employees of NCR Globally.
  • Provide information on IT processes, general how-to queries and known outages.
  • When a problem is reported, the Tech Desk Engineer must analyse the symptoms, determine the root cause, review Knowledge Base instructions, provide resolution and document the relevant details.
  • Escalate to appropriate Level 2 team when needed and monitor progress on critical priority tickets.
  • Co-ordinate with third-party vendors like Dell and Canon for hardware issues.
  • This job role requires candidates to provide IT support on inbound/outbound calls, Web tickets.
Help Desk Skills and Qualifications:
  • Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems
  • Familiarity with both PC and Mac Hardware and Software
  • Experience with Network Repairs and Analysis
  • Knowledge of Office 365, Service Now incident Management is preferred, but not mandatory.
  • Communicate Effectively to help customers fix their issues and feel satisfied with the experience.
  • Basic networking concepts, troubleshooting LAN/remote access problems.
  • Ability and willingness to learn quickly, keep knowledge current.
EDUCATION:
  • Minimum qualification: HSC (Grade 12) in any field.
  • Technical diploma is preferred, but not mandatory.
  • Preferred JLPT N2
COMMUNICATION SKILLS:
  • High proficiency in Japanese grammar, vocabulary and sentence structure. English speaking candidate is preferred.
  • Fluency in speech - Ability to hold a conversation with ease and minimal use of fillers.
  • Clarity in speech Neutral accent, appropriate rate of speech, pleasant voice and confident tone.
  • Listening skills - Comprehend what is said, respond appropriately without interrupting the speaker.
OTHER ESSENTIAL SKILLS:
  • Telephone etiquette - basic call handling skills.
  • Customer service skills (persuasion, empathy, helpfulness positive attitude)
  • Good business communication skills (e-mail)
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: NCR Atleos
Location(s): Chennai

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Keyskills:   Business communication Outbound Basic LAN troubleshooting Helpdesk Incident management Hardware Customer service Japanese Recruitment

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NCR Atleos

NCR has separated into two separate and distinct companies NCR Atleos and NCR Voyix. Atleos (NYSE: NATL) is a leader in expanding self-service financial access, with industry-leading ATM expertise and experience, unrivalled operational scale including the largest independently-owned ATM network, alw...

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