Associate Service Delivery Manager
- People Group
- 4 - 8 years
- Mumbai
- 20 days ago
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Job Description
Roles and Responsibilities
- Manage service delivery operations to ensure timely resolution of customer issues and meet SLAs.
- Oversee SLA management, retention, renewals, and service level agreements (SLAs) to maintain high levels of customer satisfaction.
- Lead a team of professionals responsible for delivering exceptional service to clients.
- Develop and implement process improvements to enhance operational efficiency and reduce costs.
- Collaborate with cross-functional teams to resolve complex technical issues.
Desired Candidate Profile
- Strong understanding of SLA Management, Retention, Renewals, Service Delivery, Service Operations, and Service Level Management principles.
- Excellent leadership skills with ability to manage a team effectively.
- Proven track record of meeting or exceeding client expectations through excellent communication skills.
Job Classification
Industry: InternetFunctional Area / Department: Customer Success, Service & OperationsRole Category: Service DeliveryRole: Service Delivery ManagerEmployement Type: Full timeContact Details:
Company: People GroupLocation(s): Mumbai
Keyskills: Service Delivery Management Service Level Management Service Delivery Renewals SLA Management Retention Service Operations
People Group
Shaadi.com, part of Anupam Mittal promoted People Group, is one of India's best known Internet brands and the worlds largest matrimonial service. It was founded with one simple objective - to provide a superior matchmaking experience to Indians all over the world. The company pioneered online matrim...
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