Chat Support Executive
- Bpo company
- 0 - 5 years
- Kolkata
- 19 days ago
- Email to a friend
- Report this job
Job Description
Hello Job Seekers
Greetings from Shinning Stars
Hiring for Customer Support
Role & responsibilities
- Handle customer queries: Respond to inbound calls, emails, and chats promptly and professionally.
- Resolve complaints: Investigate customer issues, troubleshoot problems, and provide effective solutions within SLA.
- Product/service guidance: Explain features, benefits, and usage to customers to drive understanding and satisfaction.
- Order & account management: Process orders, returns, refunds, cancellations, and update customer account details accurately.
- CRM documentation: Log all interactions, issues, and resolutions in CRM tools like Zendesk, Freshdesk, or Salesforce.
- Follow-ups: Make outbound calls or emails to ensure issue resolution and collect customer feedback.
- Process improvement: Share customer feedback trends and suggest improvements to reduce repeat issues.
Skills Required:
- Communication skills: Clear, empathetic verbal and written communication in English/Hindi
- Active listening: Ability to understand customer issues fully before responding
- Problem-solving: Quickly analyze situations and provide logical, effective solutions
- Patience & empathy: Stay calm with frustrated customers and show genuine concern
- Multitasking: Handle multiple chats/calls while updating CRM without errors
- Product knowledge: Fast learner who can understand and explain offerings clearly.
- Time management: Meet SLA, response time, and AHT targets consistently
- Conflict resolution: De-escalate angry customers and turn negative experiences around
- Adaptability: Handle policy changes, new tools, and different customer types easily
Hiring For Kolkata- International Process
UG/Grad are eligible
Freshers/ Experience can apply
Working days-5
Rotational shifts for boys
Day shifts for girls
One way cabs in odd hours
Good english required
Incentives will be based on performance
Salary-3.6 Lpa
Interview Mode-Walk-In
Interview rounds-3
Hiring For Hyderabad - International process
UG/Grad are eligible
Freshers/ Experience can apply
Working days-5
Rotational shifts for boys
Day shifts for girls
One way cabs in odd hours
Good english required
Incentives will be based on performance
Salary-3.6 Lpa
Interview Mode-Walk-In
Interview rounds-3
Hiring for Bangalore - Blended Process {Voice & Email Process}
UG + 6months exp in Bpo Required can apply for Email Process
Graduate fresher can apply for voice process
Graduate + 6months exp in Bpo can apply for Email Process
Working days-6
Rotational shifts for boys
Day shifts for girls
Fluent in Hindi + English Required
Incentives will be based on performance
Salary-3.6 Lpa
Interview Mode-Walk-In
Interview rounds-3
Interested candidates can share your CV on this Number
HR Saksham Malhotra: 9958382***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Walk-insContact Details:
Company: BPOLocation(s): Kolkata
Keyskills: Blended Process BPO Inbound Process Customer Service Non Voice Process Solving Queries Semi Voice Chat Support Voice Process Chat Process Communication Skills Customer Support CSE Chat Customer Care International Process Web Chat Customer Handling Domestic Process
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