Senior Technical Program Manager
- Mastercard
- 9 - 13 years
- Pune
- 12 days ago
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Job Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, were helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Lean and Agile principles and practices (Foundational)
Scrum artefacts and techniques (Foundational)
Understanding of agile practices at scale (Foundational)
Understanding of XP practices (Foundational)
Facilitation
Conflict Navigation
Problem-Solving
Communications
Empathy and Emotional Intelligence
Coaching
Mentoring Technical Skills: Facilitating PI Planning
oSupport the Agile Team coordinate and participate in Agile Release Train (ART) events during PI Planning to draft PI plans for the PIs iterations, listing PI objectives and identifying ART risks and issues.
oSupport the teams during PI Planning to draft PI plans for the PIs iterations, listing PI objectives and identifying ART risks and issues. Support iteration execution
oSupport and facilitate the team events (planning, review, and reflection and refinement) on their work and processes to help the team increase its effectiveness to deliver value.
oCoach Agile Team members to self-organise and self-manage in Scrum, Kanban, and quality practices and processes to help identify and eliminate flow bottlenecks.
oWork closely with Product Owners, Agile Teams, and stakeholders to deliver high-quality products that meet customer needs. Improving Flow
oSet up the digital tools, providing visual radiators to create transparency and collaboration.
oMeasure and optimise flow of value by helping the team to establish metrics to assess and improve their performance.
oAssist the team by coaching Built-in Quality practices to enable fast, reliable execution and ensures that teams perform necessary improvements regularly and efficiently. Building high performing teams
oCoach with powerful questions to uncover whats essential, recognising that you do not have all the answers but can guide others to use their knowledge and expertise.
oMentor the Agile Team to foster a high-performance environment of continuous flow and relentless improvement and create an atmosphere of mutual respect.
oModel the behaviours of leading by example.
oWork with Agile Team members and their functional managers to help them develop T-shapedskills to enable efficiencies.Improve ART performance
oFacilitate cross-team collaboration to create an environment where collaboration thrives, and practices support opportunities for teams to work together.
oRepresent the Agile Team in the Coach Sync, PO Sync, and ART Syncs.
oParticipate in the ARTs System Demosand IA events.
oHelp prepare the Agile Team for the IA event by understanding the performance metrics and identify impediments that cannot be resolved by the Agile Team. Experiences
Communication skills to be able to convey ideas, expectations and feedback.
Be an active listener to understand teams concerns and stakeholders needs.
Coaching and mentoring to support through influence (rather than command and control) to empower the team rather than dictating tasks.
Empathy to understand the Agile Team memberschallenges and have genuine concern for their beliefs and feelings by creating a psychologically safe environment for open discussions.
Conflict navigationto mediate and resolve interpersonal conflicts, problem-solving, and decision-making to foster healthy team dynamics. Moving from conflict to constructive disagreements.
Mentoringto help the team develop a continuous learning mindset by guiding them to find solutions independently.
Coaching to educate the team on methods beyond Scrum, such as SAFe, Kanban, flow, XP and built-in quality.
Facilitation to guide events and ensure discussions stay on track and are productive
Analytical problem solving to identify obstacles and creative thinking to find effective solutions.
Adaptability to adjust to changes in requirements, team dynamics, priorities and continuous improvement.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercards security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercards guidelines.
Job Classification
Industry: BankingFunctional Area / Department: Project & Program ManagementRole Category: Other Program / Project ManagementRole: Program ManagerEmployement Type: Full timeContact Details:
Company: MastercardLocation(s): Pune+ View Contact
Keyskills: Coaching Communication Skills Kanban Navigation Scrum Master Agile Information Security Digital Payments Scrum Emotional Intelligence Po
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Who is Mastercard?Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks,...
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