Process Manager
- eClerx
- 8 - 10 years
- Mumbai
- 10 days ago
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Job Description
Workfront SME (Workflow Automation + Fusion Enhancements)
Role Title: Workfront SME Workflow Automation (with Fusion Experience)
Location: Bangalore
Experience: 6+ years
We are looking for a Workfront Subject Matter Expert who can monitor, troubleshoot, and uplift newly launched campaign workflow automation in Adobe Workfront. This role requires strong functional expertise in Workfront and hands-on experience with Workfront Fusion to enhance and evolve workflows based on campaign manager requests.
Key Responsibilities
Performance Monitoring & Troubleshooting
- Monitor automated campaign workflows to ensure forms, approvals, and routing logic function correctly.
- Identify issues across submissions, approvals, and workflow stages.
- Fix functional issues inside Workfront and support stability of existing flows.
Workflow Optimization & Evolution (Fusion)
- Enhance and evolve campaign workflows using Workfront Fusion.
- Translate business requests from campaign managers into workflow logic changes.
- Develop small-to-medium Fusion workflows to improve automation.
- Ensure all enhancements are compliant with governance and best practices.
End-User Support & Enablement
- Act as the primary SME for workflow-related questions from campaign managers and internal teams.
- Provide clarifications, training, and documentation to support adoption.
- Assist in onboarding teams to new or updated workflows.
Required Skills & Qualifications
- 48 years of experience with Adobe Workfront (workflow creation, forms, approvals).
- Hands-on experience with Workfront Fusion for workflow enhancement or automation tasks.
- Strong troubleshooting skills across Workfront processes.
- Ability to translate business processes into Workfront workflows.
- Strong communication skills and stakeholder engagement experience.
- Experience in campaign operations, marketing workflows, or MarTech is a plus.
Good to Have
- Workfront or Fusion certifications
- Experience integrating Workfront with AEM, CRM, or other marketing systems
- Understanding of governance, naming conventions, or workflow best practices
Key Must-Haves
- Strong hands-on experience with Adobe Workfront (forms, approvals, workflow configuration)
- Ability to monitor and troubleshoot campaign automation flows
- Working knowledge of Workfront Fusion to enhance and evolve existing workflows (not a heavy integration role)
- Good communication skills to support end users and clarify workflow behavior
Nice-to-Have
- Campaign operations or MarTech workflow experience
- Workfront certifications
- Experience in enterprise workflow environments
About eClerx
eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.
About eClerx Digital
eClerx Digital is the trusted partner of choice to many of the worlds largest global brands for creative production, e-commerce/web operations, and analytics and insights services. We help clients maximize the results of their digital activities across the customer journey. Global industry leaders partner with us to cost-effectively scale their digital activities by leveraging our highly skilled blended resource model.
To know more about us, visit https://eclerx.com
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.
A Trusted Innovation Partner, Delivering Business Results | eClerx
eClerx is a global leader in productized services, enhancing business outcomes through technology, Artificial Intelligence, and deep domain expertise.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: Operations Support - OtherEmployement Type: Full timeContact Details:
Company: eClerxLocation(s): Mumbai
Keyskills: data analytics workflow performance monitoring production adobe monitoring financial services artificial intelligence retail analytics marketing operations process management stakeholder engagement troubleshooting workfront martech communication skills
eClerx
eClerx Services Ltd, one of the first Knowledge Process firms listed in India (Bombay Stock Exchange: ECLERX), provides diverse and complex data analytics and customized process solutions to global enterprise Clients from our multiple India-based delivery centers. eClerx drives our Clients’ ...
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