Project Manager
- Simplify Healthcare
- 5 - 10 years
- Pune
- 1 month ago
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Job Description
Project Manager
Key Responsibilities
- Manage end-to-end configuration project lifecycle, from planning to final delivery including YoY maintenance and support ensuring timely and quality delivery.
- Serve as the primary point of contact for clients with production support needs.
- Analyse, troubleshoot, and resolve production system issues promptly.
- Oversee ticket resolution workflows, ensuring timely responses and minimal downtime.
- Track and report production support metrics, such as system uptime, issue resolution times, and customer satisfaction levels.
- Use root cause analysis (RCA) to identify trends and proactively prevent recurring issues.
- Create and maintain detailed project plans, timelines, and progress reports.
- Work closely with cross-functional teams, functional business analysts, client delivery and Product teams to achieve project objectives.
- Manage client escalations effectively in production environments and provide timely updates on issue resolution.
- Define, monitor, and analyse project Key Performance Indicators (KPIs) for production support processes to track overall project performance.
- Proactively identify opportunities to optimize production workflows and enhance system performance.
- Oversee quality assurance processes, including review cycles.
- Maintain accurate project documentation and reporting for leadership visibility.
- Lead and motivate project teams, fostering a culture of collaboration, accountability, and ownership.
- Conduct performance reviews and identify training needs to enhance team competencies.
Ideal Candidate Profile
- 6+ years of experience in project management, preferably in managing Production support processes and healthcare compliance.
- Familiarity with cloud-based infrastructures and production support technologies, like monitoring tools, incident tracking systems, and automation tools.
- Proven experience in onboarding, hiring coordination, quality reviews, assignments, project management and reporting.
- Strong organizational skills with ability to manage multiple, complex projects simultaneously.
- Strong excel skills preferred and familiarity with Azure Devops is a strong plus.
- Exposure to US healthcare or compliance documentation highly desirable.
- Familiarity with emerging healthcare technologies such as AI in healthcare or data interoperability.
- Excellent communication and stakeholder management skills.
- PMP/Prince2/Agile certification preferred but not mandatory.
- Based in Pune with hybrid work culture; flexibility to overlap with US business hours required.
What We Offer
- Opportunity to build and scale a new practice area within a fast-growing healthcare technology company.
- Exposure to global stakeholders and US healthcare compliance standards.
- Remote-first flexibility with strong collaboration culture.
- Competitive compensation, healthcare benefits, and professional development opportunities.
- A high-performance, growth-driven work environment.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Software Development - OtherEmployement Type: Full timeContact Details:
Company: Simplify HealthcareLocation(s): Pune+ View Contact
Keyskills: Program Management Project Management Implementation And Support
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₹ -18 Lacs P.A
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Simplify Healthcare
Simplify Healthcare is a high-growth innovative Healthcare product company with its flagship product eBenefitSync being the market leader. It is focused purely on healthcare payers and has been ranked among INC 5000's and Deloitte's fastest growing companies. With over 175 employees between US and I...
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