Customer Care Executive
- IntouchCX
- 1 - 5 years
- Bengaluru
- 5 days ago
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Job Description
Consultant / Senior Consultant Customer Support (International Non-Voice)
Company: IntouchCX
Location: Electronic City Phase 1, Bangalore
Job Type: Full-Time | Work From Office
Job Description
IntouchCX is hiring experienced professionals for the role of Consultant / Senior Consultant Customer Support (International Non-Voice Process). We are looking for candidates with strong communication skills and prior experience in international customer support environments.
Key Responsibilities
- Handle customer queries through chat, email, and other non-voice support channels.
- Provide accurate and timely resolutions to customer concerns.
- Maintain high levels of customer satisfaction and service quality.
- Follow process guidelines and company policies.
- Document customer interactions and update internal systems.
- Collaborate with internal teams to resolve escalations.
Eligibility Criteria
- Experience in International Voice and/or Non-Voice Processes is mandatory.
- Excellent written English and grammar skills.
- Strong customer service orientation.
- Ability to work in rotational shifts, including night shifts.
- Must be currently residing in Bangalore.
- Willingness to work from the office on a full-time basis.
Compensation & Benefits
- Salary: Up to 30,000 CTC (based on experience and current compensation).
- Two-way cab facility.
- Free meals provided.
- Career growth opportunities in a global customer support environment.
Work Schedule
- Rotational shifts (24/7 process).
- Work Location: Electronic City Phase 1, Bangalore.
Selection Process
- Grammar & Essay Assessment
- HR Interview
- Operations Interview
Preferred Candidate Profile
- Experienced in international customer support operations.
- Strong written communication and analytical skills.
- Comfortable working in a fast-paced environment.
- Immediate joiners preferred.
Work Location Address:
92/1B, Electronic City Phase I, Electronic City, Konappana Agrahara, Bangalore, Karnataka 560100.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Non Tech Support - Non VoiceEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Bengaluru
Keyskills: International Non Voice Blended Process Chat Support International Process International Chat Process
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