Director Human Resources
- IntouchCX
- 2 - 4 years
- Hyderabad
- 7 days ago
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Job Description
Director HRBP BPO Industry | Roles & Responsibilities
Position: Director Human Resources Business Partner (HRBP)
Industry: BPO / ITES / Contact Center
Key Responsibilities:
- Act as a strategic HR partner to business leaders, aligning people strategies with organizational goals and operational objectives.
- Lead end-to-end HRBP functions including workforce planning, talent management, succession planning, employee engagement, performance management, and organizational development.
- Partner with Operations, WFM, Training, Quality, and Support Functions to drive business performance and employee productivity.
- Develop and implement employee retention strategies to reduce attrition and improve workforce stability in a high-volume BPO environment.
- Drive employee relations initiatives, grievance handling, conflict resolution, disciplinary actions, investigations, and escalation management while ensuring policy compliance.
- Lead annual performance management cycles, talent reviews, leadership assessments, succession planning, and capability-building initiatives.
- Analyze HR metrics and workforce data including attrition, absenteeism, engagement, productivity, hiring trends, and performance indicators to provide actionable business insights.
- Champion employee engagement, culture transformation, diversity & inclusion, wellness programs, and recognition initiatives across multiple sites and geographies.
- Ensure compliance with labor laws, statutory regulations, company policies, POSH requirements, and governance standards.
- Partner with Talent Acquisition teams on manpower planning, hiring forecasts, and critical talent acquisition strategies.
- Support business transformation, restructuring, mergers, acquisitions, and organizational change management initiatives.
- Coach and mentor business leaders and HR teams on people management, leadership effectiveness, and employee experience.
- Manage stakeholder relationships with senior leadership, clients, and cross-functional teams to drive strategic HR outcomes.
- Lead and develop HRBP teams, ensuring execution excellence and alignment with business objectives.
Preferred Qualifications:
- 1218+ years of HR experience with significant exposure to BPO/ITES/Contact Center environments.
- Strong expertise in HR Business Partnering, Employee Relations, Performance Management, Talent Management, and Organizational Development.
- Experience supporting large employee populations across multiple locations.
- Strong analytical, stakeholder management, and leadership skills.
- MBA/PGDM in Human Resources or equivalent qualification preferred.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Human ResourcesRole Category: HR OperationsRole: Head - HRBPEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: Labour Laws Posh Strategic HR Stakeholder Management Grievance Handling Cross Functional Coordination Business Acumen Contact Center Operations Organization Design Talent Management Attrition Culture Building HRMS Budgeting Compensation And Benefits HR Policies
IntouchCX
IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.
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