Operations Officer
- VFS Global
- 0 - 2 years
- Delhi, NCR
- 2 days ago
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Job Description
Position Title
Officer Operations
Geographical Location
New Delhi
Job Overview
The Officer Operations will be responsible for managing the visa application process and managing operational aspects of Visa Application Centers (VACs), ensuring compliance and efficiency in all operations.
Education: Graduate/postgraduate or global equivalent degree in the related field.
Duties & Responsibilities
Job description
Visa Application Processing and Customer Interaction
- Scrutinize and collect visa application documents for processing.
- Attend to customer/applicant queries through various channels, including in-person, email, and telephone.
- Inform applicants about available Value-Added Services and facilitate their delivery.
- Encourage applicants to provide feedback on services and experiences at the application center.
Operations and Compliance
- Handle cash and bank transactions accurately, adhering to established procedures.
- Record and maintain all application data, ensuring accurate and timely entry into the system without errors.
- Ensure timely completion of the visa application process within the specified Turn Around Time (TAT).
- Maintain strict compliance with standard operating procedures and manuals to ensure process consistency.
Logistics and Project Support
- Manage passport delivery logistics to consulates, applicants, and logistic companies.
- Support the Deputy Manager/Operations Manager in executing World Bank projects.
Sustainability:
- Promote judicious use of natural resources.
- Adhere to the organisation's environment, health, and safety policies, objectives, and guidelines.
Anti Bribery Management Systems (ABMS)
- Follow the ABMS roles and responsibilities details as prescribed on the ABMS manual.
- Understanding of ethical standards and the importance of integrity in business practices. Role & responsibilities
Preferred candidate profile
*Only Malayalam Language Expert
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: Full timeContact Details:
Company: VFS GlobalLocation(s): Delhi, NCR
Keyskills: Operations
VFS Global
VFS Global is the worlds largest outsourcing and technology services specialist for diplomatic missions and governments worldwide. The company manages visa and passport issuance-related administrative and non-judgemental tasks for its client governments. With 908 Visa Application Centres (VACs) an...
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