Walk-in || Mega Walk-in Drive-International Voice Support
- IntouchCX
- 1 - 3 years
- Hyderabad
- 4 days ago
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Job Description
Hiring: International Voice Support Executive | IntouchCX | Hyderabad
About IntouchCX
IntouchCX is a global customer care and technology company with over 25 years of experience delivering exceptional customer experiences. We partner with leading brands worldwide, providing customer support, technical assistance, retention solutions, and digital customer engagement services.
Job Title: International Voice Support Executive
Location: Hyderabad (Work from Office)
Shift: Rotational Shifts (US Process)
Working Days: 5 Days Working | 2 Rotational Week Offs
Job Description:-
We are looking for dynamic and customer-focused professionals to join our International Voice Support Team. The ideal candidate should possess excellent communication skills and be passionate about delivering outstanding customer service to global customers.
Key Responsibilities:-
- Handle inbound customer calls from international customers (US process).
- Resolve customer queries related to accounts, billing, subscriptions, and general support.
- Provide effective issue resolution while ensuring a positive customer experience.
- Demonstrate strong customer handling and active listening skills.
- Maintain high levels of customer satisfaction (CSAT) and quality standards.
- Accurately document customer interactions in CRM tools.
- Follow call handling processes and compliance guidelines.
- Meet performance metrics such as Quality Score, AHT (Average Handle Time), CSAT, and Productivity.
- Build rapport with customers and deliver first-call resolution whenever possible.
Desired Candidate Profile:-
- Minimum 6 months of experience in International Voice Process, Customer Support, Customer Service, or Technical Support.
- Excellent verbal communication skills in English.
- Strong customer service orientation and problem-solving abilities.
- Good listening, probing, and interpersonal skills.
- Ability to handle customer escalations professionally.
- Comfortable working in rotational shifts and a fast-paced environment.
- Basic computer knowledge and familiarity with CRM systems.
- Experience in BPO/Call Center/Contact Center environment is preferred.
Educational Qualification:-
- High School Diploma / Intermediate / Graduate (Any Stream)
Key Skills
International Voice Process, Customer Support, Customer Service, Inbound Calling, Voice Process, US Process, Call Center Operations, Customer Retention, Customer Handling, Technical Support, Query Resolution, Active Listening, CRM, Customer Satisfaction, BPO, Contact Center, Communication Skills.
Perks & Benefits:-
- Attractive Performance Incentives
- Rewards & Recognition Programs
- PF & ESI Benefits
- Career Growth Opportunities
- Employee-Friendly Work Environment
Walk-in Details:-
Location: B16, Mindspace, 5th Floor, Behind Inorbit Mall, Hyderabad
Interview Timing: 11:30 AM 3:30 PM
Contact Person: HR Vijaya
Contact Number: 8019391***
Note: Please carry your updated resume and Aadhaar Card for the interview. Mention "HR Vijaya" as the reference on your resume.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: Walk-insContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: Customer Support Voice Process International Process International Voice Process International BPO International Calling
IntouchCX
IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.
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