Walk-in || Director Human Resources
- IntouchCX
- 2 - 4 years
- Hyderabad
- 4 days ago
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Job Description
Position: Director HRBP
Location: Hyderabad
Work Mode: Onsite
Shift: Rotational / 24x7
Compensation: Best in line with market standards
Preferred Experience:
- 1218+ years of HR experience
- 23 years of experience as a Senior Manager HRBP or previous experience as a Senior Manager in Contact Center Operations
- Strong exposure to BPO/ITES/Contact Center environments
Key Skills:
Stakeholder Management | Employee Relations & Conflict Resolution | Performance Management | Employee Engagement & Retention | HR Analytics | Workforce Planning | Talent Management | Organizational Development | Strategic HR Business Partnering
Key Responsibilities:
- Act as a strategic HR partner to business leaders and align people strategies with business objectives.
- Lead end-to-end HRBP functions including workforce planning, talent management, succession planning, employee engagement, and performance management.
- Partner with Operations, WFM, Training, Quality, and Support Functions to drive business performance.
- Develop and implement retention and engagement strategies to reduce attrition and improve workforce stability.
- Manage employee relations, grievance handling, investigations, disciplinary actions, and escalation management.
- Drive talent reviews, leadership assessments, succession planning, and organizational development initiatives.
- Analyze HR metrics and workforce data to provide actionable business insights.
- Ensure compliance with labor laws, company policies, POSH requirements, and governance standards.
- Coach and mentor business leaders and HR teams to enhance leadership effectiveness and employee experience.
- Lead and develop HRBP teams while fostering a high-performance culture.
Preferred Qualifications:
- MBA/PGDM in Human Resources or equivalent qualification preferred.
- Experience supporting large employee populations across multiple locations.
- Strong analytical, stakeholder management, and leadership capabilities.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Human ResourcesRole Category: HR OperationsRole: Head - HREmployement Type: Walk-insContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: Labour Laws Strategic HR Stakeholder Management Grievance Handling Business Partnering Retention Management HR Operations Posh Recruitment Life Cycle Legal Issues Employee Relations Hr Compliance Employment Law HR Policies
IntouchCX
IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.
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