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International Voice Process Executive @ Wipro

Home > Voice / Blended

 International Voice Process Executive

Job Description

Roles and Responsibilities

  • Handle customer queries via phone calls, emails, or chats in a professional and courteous manner.
  • Provide accurate information to customers regarding products/services offered by the company.
  • Resolve customer issues promptly and efficiently while maintaining high levels of satisfaction.
  • Meet performance targets set for call handling time, resolution rates, and quality metrics.
  • Collaborate with team members to achieve common goals and objectives.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Customer Retention - Voice / Blended
Employement Type: Full time

Contact Details:

Company: Wipro
Location(s): Pune

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Keyskills:   Australian Process International Voice Customer Support Bpo Voice International BPO International Voice Process

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