Walk-in || Exclusive Drive For Cse @ Omega Healthcare, Chennai
- Omega Healthcare
- 1 - 4 years
- Chennai
- 8 days ago
- Email to a friend
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Job Description
Greetings From Omega Healthcare !!!
Congratulations!! Your profile is shortlisted for the final round of Interview with Omega Healthcare.
Address -
Omega Healthcare
Ground Floor Tower 1, RMZ Millennia Business Park Dr,
MGR Main Rd, Kandanchavadi, Chennai,
Tamil Nadu 600096, India
Landmark: Thanthi TV building
Sowmya 9382607***
Notice Period - Immediate Joiners Only
1years of Experience into voice process Mandatory
Roles and Responsibilities
- Call Payer (Insurance) to resolve claims (denial/non-denial) after review from PMS, internal system & process toward resolution (Payment, Adjustment & self-pay).
- Identify potential process improvements, trends, issues and escalate to Supervisor through calling.
- Follow the Workflow documentation like SOPs Update tracker, Issue Log and Trend logs.
- Be part of all the training session to gain knowledge towards RCM.
- Resolve complex patient account issues requiring investigation of system timeline comments, payer reimbursements and account transactions
- Identify the accounts which does not require calling and can be fixed by Analyst to resolve
- Logical thinking to identify the trends, resolve accounts for an error free account
- Identify payer issues and leads special projects to aggregate claim data for payer reprocessing and escalate complex payer issues to the lead billing specialist as necessary Roles and Responsibilities
- Call Payer (Insurance) to resolve claims (denial/non-denial) after review from PMS, internal system & process toward resolution (Payment, Adjustment & self-pay).
- Identify potential process improvements, trends, issues and escalate to Supervisor through calling.
- Follow the Workflow documentation like SOPs Update tracker, Issue Log and Trend logs.
- Be part of all the training session to gain knowledge towards RCM.
- Resolve complex patient account issues requiring investigation of system timeline comments, payer reimbursements and account transactions
- Identify the accounts which does not require calling and can be fixed by Analyst to resolve
- Logical thinking to identify the trends, resolve accounts for an error free account
- Identify payer issues and leads special projects to aggregate claim data for payer reprocessing and escalate complex payer issues to the lead billing specialist as necessary
Desired Candidate Profile
- Minimum 1 Yr Voice process Experience
- Graduates or Under Graduates
- Good communication skills
Perks and Benefits
- Quarterly Incentives
- 5 days a week
- All US holidays along with Indian Holidays
- Very lucrative employee referral policy Desired Candidate Profile.
Regards,
Sowmya 9382607***
Job Classification
Industry: Analytics / KPO / ResearchFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success - OtherEmployement Type: Walk-insContact Details:
Company: Omega HealthcareLocation(s): Chennai
Keyskills: Inbound Voice Process Excellent communication skills Inbound Customer Service Customer Service Cross Selling Voice Process Outbound Process US Process Communication Skills Domestic BPO Customer Care Customer Retention International Voice Process International BPO
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