Human Resource Business Partner Executive
- IntouchCX
- 2 - 5 years
- Hyderabad
- 6 days ago
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Job Description
HRBP Executive Roles & Responsibilities (BPO Industry)
- Act as the primary HR point of contact for assigned business units or processes.
- Partner with Operations Managers, Team Leaders, and stakeholders to address people-related concerns.
- Manage the complete employee lifecycle, including onboarding, confirmations, transfers, promotions, and exits.
- Drive employee engagement initiatives such as fun activities, rewards & recognition programs, festivals, wellness events, and town halls.
- Handle employee grievances, disciplinary issues, conflict resolution, and ensure timely closure of employee concerns.
- Conduct regular one-on-one meetings and skip-level meetings to understand employee pulse and improve engagement.
- Monitor employee attendance, absenteeism, attrition, and retention trends, and recommend action plans.
- Analyze HR metrics such as attrition, shrinkage, headcount, productivity, and engagement scores.
- Partner with Talent Acquisition to ensure timely hiring and workforce planning.
- Coordinate with the Learning & Development team to identify training needs and support capability-building initiatives.
- Support performance management by facilitating goal setting, performance reviews, PIPs (Performance Improvement Plans), and performance discussions.
- Ensure adherence to company HR policies, labor laws, code of conduct, and compliance requirements.
- Conduct induction sessions and educate employees on organizational policies and HR processes.
- Manage exit formalities, conduct exit interviews, and analyze feedback to improve retention.
- Prepare and present HR dashboards, MIS reports, and people analytics to business leaders.
- Support organizational change initiatives, restructuring, and policy implementation.
- Collaborate with Payroll, Admin, IT, and other support functions to resolve employee-related issues.
- Participate in audits and maintain employee documentation in compliance with organizational standards.
Key Skills Required
- Employee Relations (ER)
- Employee Engagement
- Stakeholder Management
- Conflict Resolution
- Performance Management
- Attrition & Retention Management
- HR Analytics & MIS Reporting
- HR Policies & Compliance
- Grievance Handling
- Workforce Planning
- Communication & Interpersonal Skills
- Problem Solving and Decision Making
- MS Excel and HRMS tools
Job Classification
Industry: BPM / BPOFunctional Area / Department: Human ResourcesRole Category: Human Resources - OtherRole: Human Resources - OtherEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: Labour Laws HR Operations HR Policies Grievance Handling Attrition Management Exit Interviews Business HR Grievance Management Employee Retention Employee Life Cycle
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IntouchCX
IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.
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