Customer Support Executive (Technical) @ Wipro

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Customer Support Executive (Technical)

Wipro
1 - 4 years
Kolkata
28 days ago
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Job Description

Roles and Responsibilities

Provide technical support to customers through phone calls, emails, or chats.
Troubleshoot and resolve customer issues related to software products and services.
Collaborate with internal teams to identify and escalate complex technical issues.
Maintain accurate records of customer interactions using CRM software.
Meet performance targets for call handling time, resolution rates, and first-call resolution.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Technical Support - Voice / Blended
Employement Type: Full time

Contact Details:

Company: Wipro
Location(s): Kolkata

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Keyskills: Customer Support Technical Support International Voice Process BPO Technical Voice Process

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

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Customer Support Executive (Technical) @ Wipro

Home > Voice / Blended