IT Help Desk Representative I
- NCR Atleos
- 4 - 6 years
- Chennai
- 1 month ago
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Job Description
Job Title: M365 SME
Role Summary
Microsoft 365 supports NCR Voyix s enterprise collaboration environment by managing and optimizing key M365 services including Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID. This role provides advanced technical support, ensures service reliability, contributes to projects, and drives user productivity through effective collaboration tools and best practices.
Key Responsibilities
- Deliver L2/L3 support for Microsoft 365 services and resolve escalated issues.
- Manage Exchange Online mailboxes, Teams policies, SharePoint sites, and user access requests.
- Monitor platform health, perform routine maintenance, and ensure configuration compliance.
- Support implementation of security and compliance policies (MFA, Conditional Access, DLP, retention).
- Participate in M365 projects, migrations, and feature rollouts.
- Automate recurring tasks using PowerShell and standard administrative tools.
- Work closely with IT Help Desk, Security, Network, and other crossfunctional teams.
- Document procedures, update runbooks, and conduct knowledgesharing sessions.
Requirements Technical Skills
- Exchange Online administration
- Microsoft Teams and Teams Voice basics
- SharePoint/OneDrive site governance
- Entra ID identity and access management
- PowerShell automation
- Email flow, DNS, and security fundamentals
Behavioural Indicators:
- Troubleshoots complex M365 issues with minimal supervision.
- Implements configuration changes following best practices.
- Contributes to technology improvements and service enhancements.
CORE SKILLS TECHNOLOGIES
- Microsoft 365: Exchange Online (transport, connectors, mail flow, spam/phishing protection), Microsoft Teams (meetings, voice, policies), SharePoint/OneDrive (sites, sharing policies, governance), Defender for Office 365, Purview (DLP, retention, eDiscovery basics).
- Identity Security: Entra ID (Azure AD), Conditional Access, MFA, SSPR, basic PKI concepts, RBAC, security/compliance baselines.
- Automation Scripting: PowerShell (ExchangeOnlineManagement, Teams, SharePoint Online modules), Graph API fundamentals.
- Networking Basics: DNS (MX/SPF/DMARC/DKIM), mail routing, proxy/firewall impacts on O365, bandwidth/latency considerations.
- General: Incident/Problem/Change (ITIL), documentation, strong troubleshooting and communication.
Experience Education
- 4 6 years of hands-on experience supporting M365 environments in an enterprise setting.
- Bachelor's degree in computer science, Information Technology, or equivalent work experience.
- ITIL knowledge preferred.
Soft Skills
- Strong communication skills and customer-focused mindset.
- Ability to coordinate with global teams and manage priorities.
- Good documentation and problem-solving abilities.
Work Pattern
- Standard business hours; may require on-call rotation for critical issues.
- Flexibility to support global time zones when needed.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: NCR AtleosLocation(s): Chennai+ View Contact
Keyskills: Computer science Automation Access management DNS microsoft Troubleshooting Information technology Technical support Firewall Recruitment
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NCR Atleos
NCR has separated into two separate and distinct companies NCR Atleos and NCR Voyix. Atleos (NYSE: NATL) is a leader in expanding self-service financial access, with industry-leading ATM expertise and experience, unrivalled operational scale including the largest independently-owned ATM network, alw...
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