IT Japanese Help Desk Associate III
- NCR Atleos
- 1 - 3 years
- Chennai
- 27 days ago
- Email to a friend
- Report this job
Job Description
- Provide Phone Support for PC client issues e.g. Desktop/Laptop (Mostly Dell Machines) Hardware, Software, OS, Printers, etc too all employees of NCR Globally.
- Provide information on IT processes, general how-to queries and known outages.
- When a problem is reported, the Tech Desk Engineer must analyse the symptoms, determine the root cause, review Knowledge Base instructions, provide resolution and document the relevant details.
- Escalate to appropriate Level 2 team when needed and monitor progress on critical priority tickets.
- Co-ordinate with third-party vendors like Dell and Canon for hardware issues.
- This job role requires candidates to provide IT support on inbound/outbound calls, Web tickets.
- Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems
- Familiarity with both PC and Mac Hardware and Software
- Experience with Network Repairs and Analysis
- Knowledge of Office 365, Service Now incident Management is preferred, but not mandatory.
- Communicate Effectively to help customers fix their issues and feel satisfied with the experience.
- Basic networking concepts, troubleshooting LAN/remote access problems.
- Ability and willingness to learn quickly, keep knowledge current.
- Minimum qualification: HSC (Grade 12) in any field.
- Technical diploma is preferred, but not mandatory.
- Preferred JLPT N2
- High proficiency in Japanese grammar, vocabulary and sentence structure. English speaking candidate is preferred.
- Fluency in speech - Ability to hold a conversation with ease and minimal use of fillers.
- Clarity in speech Neutral accent, appropriate rate of speech, pleasant voice and confident tone.
- Listening skills - Comprehend what is said, respond appropriately without interrupting the speaker.
- Telephone etiquette - basic call handling skills.
- Customer service skills (persuasion, empathy, helpfulness positive attitude)
- Good business communication skills (e-mail)
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: NCR AtleosLocation(s): Chennai
Keyskills: Business communication Outbound Basic LAN troubleshooting Helpdesk Incident management Hardware Customer service Japanese Recruitment
NCR Atleos
NCR Corporation is a global leader in enterprise technology solutions, specializing in software, hardware, and services for industries such as banking, retail, and hospitality. The company provides point-of-sale systems, ATMs, self-service kiosks, and digital banking platforms that enable seamless c...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in