Kotak Mahindra Bank Hiring(assistant Manager)inbound Officer(on-roll)
- Kotak Mahindra Bank
- 0 - 4 years
- Mumbai
- 23 days ago
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Job Description
Company: Kotak Mahindra Bank
Job Title: Inbound Officer Kotak 811
Location: Wagle Estate
Payroll: Direct employment with Kotak Mahindra Bank
Job Summary
We are looking for dynamic and customer-focused individuals for the role of Inbound Officer Kotak 811. The role involves handling inbound customer queries while identifying cross-selling opportunities to enhance customer experience and business growth.
Key Responsibilities
- Handle inbound customer calls efficiently and professionally
- Resolve customer queries related to banking products and services
- Deliver high-quality customer service (approx. 75% of role)
- Identify and execute cross-selling opportunities (approx. 25% of role)
- Maintain call quality and productivity standards (100-150 calls per day)
- Achieve individual and team targets
Eligibility Criteria
- Education: Graduate (mandatory)
- Age Limit: 20 to 30 years
- Communication: Excellent spoken English skills
- Employment Gap: Not more than 6 months
Compensation & Benefits
- CTC: Up to 3,70,000 per annum (based on interview performance)
- In-hand Salary:
- Approx. 18,000/month (entry level)
- Up to 24,000/month (experienced candidates)
- Incentives: Up to 5,000 per month
- Payroll: Direct employment with Kotak Mahindra Bank
Work Schedule
- Shift Timing: Between 8:00 AM 8:00 PM (any 9-hour rotational shift)
- Weekly Offs:
- First 6 months: 4 rotational offs per month
- After confirmation (6 months): 6 rotational offs per month
Location Details
- Work location: Wagle Estate, Thane
Submit Your Application!
To schedule your interview, Call or send your CV through WhatsApp
Contacted By: HR Mayuresh - 7030021***
Note: Immediate Joining!
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: Kotak Mahindra BankLocation(s): Mumbai
Keyskills: Inbound Customer Service Customer Service Customer Support Banking Voice Customer Care Inbound Process Inbound Sales Banking Process Cross Sales Telesales Inbound Calls Phone Banking Calling Voice Process Inbound Inbound Voice Process Upselling Bpo Voice Telecalling
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