Senior Officer, Branch Relationship Manager, Consumer Banking Group
- DBS Bank
- 2 - 7 years
- Ahmedabad
- 2 days ago
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Job Description
Responsibilities
- To deliver exceptional volume and revenue performance by acquiring and engaging with DBS clients having an AUM => INR 1 million through need-based approach and ensure client coverage and product penetration through cross-sell and up-sell of DBS products and services.
- To manage and maintain the highest customer satisfaction and service levels through pro-active client engagement and relationship management, coordinating internally with DBS Service and Distribution and Product team
- Acquire and upgrade quality clients in the branch location areas to Treasures segment.
- Engage with existing customers to deepen the wallet share through retention and growth of AUM.
- Accountable for achieving monthly and annual volume and revenue objective, as agreed.
- Ensure activation of e-Channels (I-Banking / M-Banking/ Online MF/Debit Card) and Savings Book growth
- Ensure proper implementation and execution of product strategies through effective relationship management.
- Develop the client trust and loyalty for entrenched relationship with DBS through lifestyle and beyond banking propositions
- Ensure optimum product mix and new- to- product clients aimed at customer level profitability and enhancing client coverage.
- Drive and deliver exemplary customer service in the local market and uphold DBS service standards.
- Ensure internal and regulatory compliance through strict adherence to DBS sales process, timely risk reviews and exercising due diligence while on-boarding.
- Ensure exemplary service delivery of these clients by building appropriate workflows and processes incl. doorstep banking etc.
- Establish, manage and grow the AUM of mapped Client segment by acquiring and nurturing the client having AUM => INR 1 M
- Ensure complete knowledge of all products and services through continuous skill and knowledge improvement.
- Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy.
- Coordinate and work closely with CBG colleagues, Service teams, Product specialist to ensure that team objectives are met through an environment that nurtures harmony and collaboration through teamwork
- Work closely with the Line Manager and City / Cluster Head to ensure achievement of common team and Branch objectives.
- Ensure internal and regulatory compliance and address operational risks if any, e.g. Health and Safety standards, security of premises, AML / KYC and ongoing risk reviews.
- To exercise appropriate due diligence while on-boarding and engaging with clients.
- Establish DBS as a primary banker for clients and as a prominent banking provider in India.
Requirements
- Minimum 2 years of experience in a reputed bank and proficient in banking products.
- In-depth knowledge of local market and competition.
- AMFI / IRDAI / FEDAI certified candidates with BCSBI certification would be an added advantage.
- Graduate(10+2+3).
We offer a competitive salary and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Location:
Ahmedabad-DBILJob:
Relationship ManagementSchedule:
RegularEmployee Status:
Full timeDisclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.Job Classification
Industry: BankingFunctional Area / Department: BFSI, Investments & TradingRole Category: Banking OperationsRole: Relationship ManagerEmployement Type: Full timeContact Details:
Company: DBS BankLocation(s): Ahmedabad
Keyskills: Relationship management Due diligence Penetration Banking Regulatory compliance consumer banking Customer service Sales process banking products Operations
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